Overview
Salesforce's packaged CRM editions for small businesses — Starter Suite and Pro Suite — combining sales, service and email marketing on the Salesforce platform. It is primarily aimed at small businesses that want a guided CRM on the Salesforce platform with room to grow into more advanced editions.
Key features
Account, contact, lead and opportunity management
Email campaigns and nurture (marketing email sends are an add-on)
Built-in sales flows and lead routing
Assistive AI with Agentforce
Pro Suite: quoting, forecasting, custom objects, flows and AppExchange access
Best-fit audience & common use cases
Small businesses that want a guided CRM on the Salesforce platform with room to grow into more advanced editions.
Business sizes: Small business · Mid-market
Advantages & limitations
Advantages
- Starter Suite priced per user with a free trial
- Same platform scales to larger Salesforce editions
- Large ecosystem of apps and partners
Limitations
- Costs rise significantly from Starter ($25) to Pro ($100 per user/month)
- Pro Suite is billed annually and requires a contract
- Marketing email sends and some support levels are add-ons
Pricing
Free trial
Free trial · verified Nov 15, 2026- Starter Suite: $25 per user/month, billed monthly or annually (starting price; transaction fees apply)
- Pro Suite: $100 per user/month, billed annually, contract required
- Free trial available for both suites
- Prices vary by currency (e.g. £20 / £80 per user/month in GBP)
Verified on Nov 15, 2026 · official pricing page
Integrations & supported platforms
Integrations (selection)
Platforms
Editorial review
Salesforce for Small Business: Salesforce's packaged CRM editions for small businesses — Starter Suite and Pro Suite — combining sales, service and email marketing on the Salesforce platform. Best suited to small businesses that want a guided CRM on the Salesforce platform with room to grow into more advanced editions. Weigh the limitations listed above and confirm terms on the official website.
Research methodology
Desk research of the official website and pricing pages. Not hands-on tested; no ratings given.Sources
- https://www.salesforce.com/small-business/ (official, accessed 2026-11-15)
- https://www.salesforce.com/small-business/pricing/ (accessed 2026-11-15)
Verification status
- Official website link checked on Nov 15, 2026
- Pricing verified against the official pricing page on Nov 15, 2026
- Description, features & integrations reviewed on Nov 15, 2026
Orbit & Metric Editorial Team · Last updated Nov 15, 2026
Alternatives to Salesforce for Small Business
HubSpot
A customer platform with a free CRM at its core plus marketing, sales, service and content hubs.
- Contact and deal management
- Email tracking
- Marketing automation (Marketing Hub)
Pipedrive
A sales CRM built around visual pipelines to help teams manage deals and activities.
- Visual deal pipelines
- Activity reminders
- Email sync
Salesforce Sales Cloud
An enterprise-grade CRM for sales teams with deep customization and a large ecosystem.
- Lead and opportunity management
- Forecasting
- Custom objects and workflows
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